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Référence de l'offre: 3/ MANAGER
Pays du poste offert: Mali
Date: 1/7/2018
Nombre de position: 1
Description du poste

-maintain the quality of service and to ensure the shortest recovery time in case of system problems on a round-the-clock basis

-To setup and manage the FO surveillance team to monitor the network equipment status on a round-the-clock basis and taking appropriate action based on the equipment warning to minimize service interruption

Decid-To take responsibility for the satisfaction of customer complaints handling, and pay attention to customers` urgent requests

-To arrange training for engineers in FO and improve the skills and business capabilities of all engineers in FO

-To coordinate the communication between FO personnel and other departments, handle major network events and faults, and timely escalate to NOC Manager and Operation Director

-NOC Operation Monthly Report

-Network Statistic Monthly Report

- Events Daily Report
Description du profil du candidat

Bachelor`s degree or above in Electronic/Computer Engineering or related specialities


3 years of work experience and 2 years or more of experience in managed service or relevant industries

Decision-making, organization, management, planning, analytical, and communication capability and familiar with FO-related knowledge

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